Customer Testimonials
They were really nice and they went the extra mile to make sure I got the car I want with the down payment and monthly payments that I wanted. They were just awesome 🤩
Thanks to the entire team for an easy buying experience and the service team are second to none.
Went in for a license plate bracket on my Cadillac CT4-V, I was out in less than 30 minutes. I was quoted one amount a week prior but bill was higher when I went to pay but they understood and quickly changed it to my quoted amount with no hassle! This is excellent customer service! Highly satisfied! You’re top notch! Thx, Kim
Jack is a very good salesman I had him on another car he sold me I give him a 5
Excellent reception from Mary when I arrived. Only 1 hour for service. I dearly love my truck. Thank you
A great dealership and an awesome staff to work with. I wouldn't go anywhere else
The service team is a great team to work with. They are very professional and accommodating.
Our salesman Cameron was great and the dealership was efficient. The whole process went smooth.
This is the second time in a matter of months that my car has left me on the side of the road and Donalson's Service Department has been there to get me fixed up expeditiously and get me back on the road. The price is always relayed and discussed up front so that there are no surprises and it is really appreciated! My next purchase will be from Donalson's.
Donalson chevrolet is located in silsbee,where i live, so it is very easy to get to. Therefore, i dont have to drive down demolition derby hwy96/hwy 69 to get to classic chevy or jk chevrolet. I go there so ofter they applied a continued discount on my account thanks to Nichole,Meagan,Jewel and Jana. Wait a go Bob Segar you were at still right about chevy's----" LIke a Rock" and the Heartbeat of America.
Greg was a great help and a very friendly person. We liked the experience with him.
Great Service!! Made an appointment and everything went smoothly and they got me in and out
I live in Beaumont ,Texas ,and I liked the amount of inventory of vehicles the Dealership had . They gave me a good and fair trade in value for our SUV. Mr. Greg Mitchell was involved in every step of the process ,was very professional , knowledgeable of all the features on the vehicles we looked at ,I would definitely buy another vehicle from here in the future , glad we gave Donalson a visit and our business .
Alex Donalson is the best! I've purchased several trucks from him and he's always taken care of me, even from long-distance. Charlie O. is the go-to guy for any technical questions (of which there are many in today's rigs).
My appointment was great. I was in and out in no time. Mary was awesome as usual.
We purchased our last two vehicles from Jack. Donaldson has always treated us fair in making those purchases.
Nice people great service. The end nothing else to say! The freaking end!! Go away!
Greg was a very good salesman. He is always there to help us. We really like the service department also.
We have always had a great experience when dealing with the employees at this dealership. I would highly recommend them for any repairs and warranty work you need.
My salesman was super friendly. He was very professional. He was not pushy at all.
FIVE STAR experience with the service department at Donalson Chevrolet! Very professional with quality workmanship! Provided a ride home when the service on my suburban was going to take longer than expected and delivered my car the next morning. They care about their customers and it shows and is much appreciated!
All of the people in service helped me and made me feel extremely comfortable the day I came in. They told me a good estimate of time it was going to take, then executed to perfection. They always take good care of me!
Great personalized experience. Will always use Donalson for service on my Cadillac! As always, Five Stars! ⭐️⭐️⭐️⭐️⭐️
The 1995 tahoe I broguht in for service on the brake system was kind and courteous. Jewel payen found a way to work it in earlier than expected. The service manager offered me $50 discount on the service. Also, good job to Nichole wooley and jana weatherspoon. and Also the Mike and the rest of the mechanics that work in the ship.
Very helpful and super knowledgeable courteous also very informative and respectful! Will definitely be back to purchase the next one from him
Another excellent experience at Donalson service department! I never ask for special treatment, but I feel like I get it every time I need service.
3 purchase from Donelson. Always a very straight forward transaction. Very professional. Rusty always does a great job listening and taking care of us.
Although the pricing was competitive, I did not receive my Costco rebate. I informed them at the beginning that I was a Veteran, had USAA and Costco. The rebate was $1250.00 for Costco. I informed them that the rebate was not on the contract as it was all lumped together. No one responded and my attempts to remedy the situation were ignored. no answer to text or voicemails left.
Great experience all through the sale! No pressure to buy ! Jack explained everything i needed to know ! Enjoying the truck !
Mr. Mitchell was honest, humorous, and insightful. We had great conversation while waiting for the deal to go through.
Went for an oil change came back with tire lights on and engine light on. Not happy with the visit.
Jack is great! We will purchase from Jack the next time we need another car.
Marty was very nice. Did everything in his power to get my family in the vehicle of our dreams. Will recommend this dealership to anyone looking for another vehicle
I called the first part of January to set up an appointment for my truck and was told it would be the end of January before they could get to it for a diagnostic.
I then had my truck towed on the 24th of January thinking that it was going to have someone doing a diagnostic on it the next week.
Next week came with no diagnostics.
I think it was the first part of March before anyone ever really done a diagnostic for my truck.
Was told that it would be finished on March the 19th and ready for ... Read More DealerRater - Mar 29, 2025
Greg did a awesome job I'm very pleased with my vehicle. Definitely enjoyed his personality
I found the staff to be very helpful for this process. I would definitely recommend them.
I have purchased several car’s from charlie in the past and its been a pleasure working with him every time!!!
Quick and easy transaction. Traded our 2016 Chevy truck for a 2025 very pleased with our experience
Exceptional customer service, professional staff, professionals in every aspect, I will continue to bring all my vehicles to Donalson for service needs.
We knew going exactly what we wanted, Charlie Ozan met us at the door and took us right to it. He was very accommodating and not pushy. The whole process was great and handled very professional . the whole process took about 2 hours...
Great dealership. Jack Jones very professional and complete. They took their time and was very understanding. I really do like my GMC Terrain. Thanks.
Very nice people in the Service Department. Would recommend them 100%. Make an appointment they get you in and out.
Everyone I met was friendly and helpful. They answered all my questions to my understanding..
Greg got me in and out very quickly! He showed me vehicles that were in budget and found the exact one I didn't even know I was looking for! Highly recommend him and Donalson Auto Group.
On our 1995 tahoe the engine starter began to drag so donalson chevrolet worked in my truck with their schedule and and also gave me a $50 discount. Go Meagan,Jenna,Jewel and Nichole.
Very professional and fast!! Always very polite. No bad words to say about this company!!
The experience was good. Joe and the finance team were exceptional. I felt good about buying this vehicle.
Purchased a vehicle that supposedly had features that it didn’t have. Three items exactly. I have called and text the salesman with no response. Still waiting on the front license plate bracket. Window sticker was not provided until after paperwork was finished.
Service department is great. But very disappointed in your sales department. Good day!no no guarantee me with yourself after purchasing mine I would like to trade it in, so have a good day !
Did the work but didn't show true customer care or want to help me the next day when stranded on side of road.
From Alex to Justin to Merritt and Keenan, this team of auto professionals made my new car buying experience a pleasure from beginning to end. I will continue to make the trip from Beaumont to Donalson for my future vehicle needs.
Janna has always taken care of us and our vehicles, highly recommend the Service Department, just wish the Sales Department was of the same caliber for providing service.
I’m handicapped and had to struggle to walk inside to get a service advisor to help me. I had an appointment for an oil change and tire rotation on my 2024 Denali Ultimate. After the service was completed a nice lady came to the waiting room to tell me that my vehicle was ready. The cashier handed me the keys and the service lady told me that my vehicle was parked out on the lot. Never offered to bring it under the portico for me, so I struggled my way across the lot to get it myself. I was also ... Read More DealerRater - Feb 27, 2025
Great location, Excellent service, professional and courteous. Highly this dealership and service department. Facility is always clean
Very friendly and heavily informative and will do everything to work with you even if you have bad credit the team is wonderful.
Perry Jones and Gregg Mitchell was very helpful and knowledgeable We like to deal with both of them
Charlie was very knowledgable and helpful. So was Mr. Donalson! The car was in very clean shape.
Service Rep was great. Charlie Mitchell, who did the work was also great, fulling explaining what work he performed. The service department is always top notch.
Service rep was very nice and educated about my vehicle. She did a great job
Greg was great. He didn’t try and talk me into anything I wasnt looking for. He was very straightforward, easy to work with and genuinely kind.
Prompt a Courteous Service.. Clear explanation of what services are being performed, additional items to be addressed, cost, and time.
Friendly helpful and great service! Offered us everything from making the appointment to getting us serviced in amount of time they said it would take , by the way did I say friendly !
We have a break down last Saturday. After speaking to Janna in service dept at Donald’s GMC in Silsbee TX, we opted to bring truck in to Jasper TX dealer, Lake Country Chevrolet which ended up being a huge mistake. They, for whatever reason, didn’t or couldn’t find where it was warranty work. That was on Monday then Tuesday morning we arrived with a tow truck to pick up truck, still sitting on lot in back. Next thing we know we’re headed to the cashiers office finding out we were being charged $150 for them diagnosing the ... Read More DealerRater - Feb 21, 2025
Still waiting on my key fob to start vehicle been waiting for 5 months not happy
The service department goes out of their way to make sure your need are taken care of.
Great service and personnel car was ready quicker than was told will use this dealership in the future
Fantastic dealership service, friendly atmosphere and on time service .Would recommend this dealership to other people!
Professional service, friendly , attentive to the customers. Very knowledgeable staff. Recommends service reminders. Excellent communication
One of the best dealership that I have had. Would recommend this to other people!
Excellent service and minimal waiting time. Service dept. Went out of there way to service my vehicle on short notice.
I would like to congratulate myself on the purchase of my new car...Marty is the best salesman ever!!!
Quick to resolve any issues and provide the customer with detailed follow up. Easy to coordinate with and willing to work around any schedule to accommodate a busy schedule.
This dealership has awesome service. Everyone is super friendly and work is efficient and quick
Bob Tarver was very knowledgable and thorough. Keenan the finance guy explained the process very efficiently and in a timely manner. Jewel in service was very efficient as well.
They were respectful kind helpful they also worked really hard in help me help my kids out in getting a vehicles
While the service was excellent from start to finish, the big surprise at payment was not. We would have brought a check had we known there would be a 3% fee for credit card payment. My suggestion: either build the fee into the cost since the majority pay with card now OR notify the customer when calling to inform them that their vehicle is ready so they can have the option to avoid the fee. That adds up on large repair bills.
Trade in value very low, still to this day have not received our second Key fob, no one contacts us very pour communications, i would not recommend this dealer at all. We drove for several hrs to buy this vehicle because mainly the color & was disappointed on the whole time consuming process .
Jana was awesome! She got my parts ordered and got me in quick to get my suv fixed.
Everyone was super nice and helpful. Very patient and accommodating. Will go back for sure
I went in to have service done on my car. The item they replaced affected the oil in my car. The Oil Cooler had not been working and all my oil was dirty, brown, and had a burnt smell. When I went to go get my car, they left the dirty stinky burnt oil in there. I don't understand because I thought the oil is the life blood of vehicles. Anyway, I was not pleased to find out they did not address this problem when they had a chance to change it while it was in the shop. Now, ... Read More DealerRater - Jan 24, 2025
Excellent experience. was very quick and easy and everyone was professional. I will definitely be back
Everyone was so nice and helpful. Thank you all for what you do. Thanks, Helen
They did not rotate my tires. That’s supposed to be done with the oil change. This is like the second time they didn’t do it.
I ask three times about the second fob. Any hope of getting it. I live within 30 minutes of orginal owner. Would be glad to go pick it up if Donaldson would contact them
I left feeling i got a good deal and they've been helpful after the purchase.
Everything was great! But I bought me truck when it was Morris Moore and I was supposed to have all these perks for the lifetime ownership of the truck. Guess that all changed when it switched to Donaldson. One of the perks was to have a rental car when I have to take my truck in and leave it for days.
Made appointment with Janna in service dept a week ahead. Janna was waiting when I show up. Dropped off vehicle and received call within 4 hours that service was complete. Picked up vehicle and problem was repaired. Great service and great people.
I am very satisfied with the results of the the service that DONALSON delivered on my car.
very customer focused! friendly and also fixed a recall while in for an oil change!
Service was prompt and courteous. Waiting area was very comfortable and clean. Personnel seemed sincerely appreciative of my use of their service/business.
The service department was excellent and very communicative. They got me in and out quickly, and hospitality was great.
Excellent service as always.,in and out. They make it very easy to schedule and get it done. Thank you Nicole
Fast, friendly, efficient! . Service recalls were done in an hour! Overall, I had a great experience dealing with this dealership.
Donalson Chevrolet Buick GMC is my dealer of choice for any work to be performed on my vehicle. Always a great experience.
When I bought my camry from keating. I got a free meal plus a movie while I waited for the car. Here I just got a cup of coffee maybe some donuts next time
Always a great experience shopping at Donalson. Greg was a wonderful salesman and worked hard to get me in my new car. Thank you all!
Very quick on the deal and was handled with professionalism and got a great deal by Kyle and Jeromy.
I was very impressed with the Donalson sales team. They were friendly, professional, and helpful. Marty B went above and beyond to get me in the perfect vehicle. I am extremely happy with my Buick purchase. And recommend Donalson motors 10 out of 10 if you are interested in a vehicle. Ask for Marty B.
The people at Donaldson were very professional and informative. They all were experts in the vehicles they're selling. I would and will recommend this dealership to all. Thank you Donalson Chevrolet.
They were very accommodating and helpful. Very personable staff. What matters is the service after the sale. I do hope I wow t be disappointed!